Direct Email

Taking care of your sofa… and of you!

Hi Valeria,

We hope you are enjoying your new sofa as you are reading this letter!

As you know, at Sofa.com we strive to make every product as unique as each of our customers. This is why your sofa was handmade following your selected options and any special requirements made to us.

But we believe that we should not only be there for you when you want to purchase a new piece of furniture but also after you have purchased it, throughout the whole life of the product.

We are still here for you

With that in mind, we are enclosing with this letter a quick guide with tips on how to best take care of your sofa and keep it as good as new for years to come.

And because we are so happy you let us be part of your life, we are attaching at the top of this page a voucher for a 20% discount on any of our products. Yes, even the winter sale furniture is included! Now go find the perfect stylish accent table to support your coffee mug while you rest in your comfortable sofa.

Lastly, remember that we have lots of useful information for your home and furniture in our “Inspiration Corner” blog (www.sofa.com/inspiration-corner/) that is available to you 24 hours a day.

Hope to hear from you again soon!

Katie Loveland

Head of Customer Relationship

P.S. Have any questions or are you just dying to tell us something about your new sofa? Remember you can always contact us:

• Send us an email at contact@sofa.com at all times.
• Or have a direct chat with one of our experts by calling 0345 400 2222 or 0207 349 0222 from Mon-Sat 9am-7pm and Sun 10am-6pm.

Finally, you can always visit us at our amazing Edinburgh showroom:

61 Marchmont Road

Edinburgh

EH9 1HT

Opening times:

Mon-Sat 10am—6pm

Sun 11am—5pm